Shared team inbox for people and AI agents
InboxTogether is a shared inbox for support and sales teams — lighter than Help Scout or Zendesk, with AI agents that draft, triage and resolve alongside your team.
Everything your team needs
One inbox for every conversation — without the helpdesk bloat
Set it up in minutes, not quarters. No ticket queues to configure, no agent seats to negotiate — just your team, your customers and the AI doing the busywork.
Shared inbox
Connect support@, sales@ or any address and reply together from one thread — no forwarding, no "who's got this?".
Assignments & notes
Assign an owner, leave an internal note and settle the answer before it reaches the customer.
Collision detection
See who's typing in real time so two people never send the same reply twice.
Saved replies & rules
Automate the repetitive paths — route, tag, snooze and close — with rules anyone on the team can read.
Customer context
Past threads, plan and account details sit next to the message, so replies land with full context.
Reporting that fits on one screen
Response time, volume and workload per teammate — the numbers you actually act on.
AI agents
Your AI teammates work the same inbox
Agents aren't a chatbot bolted on the side. They sit in the thread with everyone else — drafting, tagging, answering the easy ones and handing over the rest.
Drafts in your tone of voice
Every new message arrives with a suggested reply built from your past threads and docs. Send it, edit it, or ignore it.
Auto-resolve the repeats
Let an agent close out refunds, password resets and shipping questions on its own — with rules on exactly what it may handle.
Triage, tagging and summaries
Long threads get a two-line summary, the right tag and the right owner before anyone opens them.
Humans stay in control
Set what agents can send, what needs approval and when to escalate. Every action is logged in the thread.
Why teams leave Help Scout and Zendesk
Classic helpdesks were built for ticket queues and per-seat pricing. InboxTogether is built for small teams who just want to answer email well.
Traditional helpdesks
Weeks of setup, workflows and ticket statuses
Per-agent pricing that punishes you for adding teammates
AI sold as a separate add-on
Interfaces built for 200-person support orgs
InboxTogether
Connected and answering email the same afternoon
Simple pricing — invite the whole team
AI agents included, working every thread
An inbox that feels like email, not software
10 min
to connect a mailbox and send your first reply
60%
of routine conversations handled by AI agents
0
ticket queues to configure before you start